Can I use Top Hat on any device?

You can use Top Hat through an internet browser or an app on your mobile device. For internet browsers, Top Hat can be used on the three latest versions of Google Chrome, Mozilla Firefox, Safari as well as Microsoft Edge. Top Hat is optimized for Google Chrome and Mozilla Firefox, so we recommend you use one of those two browsers. Please note that Top Hat does not support Internet Explorer. The Top Hat mobile app can be downloaded on both iOS (Apple) and Android devices.

How do I create a Top Hat account and enroll in my course?

Easily create your account through a web browser by navigating to tophat.com and clicking “Sign Up” in the top right hand corner. Once there, click “Student” and enter the six-digit course code provided by your instructor. Once you’re signed up, you’ll be able to log in and access your courses across all devices. For more detailed instructions on creating your account, check out this support article.

I’m not sure if I’m going to stay enrolled in my course. Can I get a free trial?

When you enroll in a Top Hat course that requires paid Top Hat products, you will have the option to initiate a 14-day free trial for the course from the checkout page. You will see the option to start a free trial for your instructor's course above the required course materials listed at checkout. The trial will start as soon as you click the Start 14 Day Free Trial button on the checkout page. In order to take full advantage of the free trial, we recommend starting the trial on or after your first day of class. That way you can use Top Hat in your course for free for the first two weeks of class. Please note that the free trial option only appears when enrolling in a course through a web browser as opposed to through the mobile app.

I dropped my class. Can I get a refund?

You can request a refund for a Top Hat product for a period of up to 14 days following your purchase. When a refund is granted, a student’s access to the Top Hat products that were refunded will be immediately terminated and all records (including grades) associated with the products will be permanently deleted. Top Hat can only provide refunds for Top Hat products purchased directly from tophat.com, while Top Hat access keys purchased at a campus bookstore can only be refunded by the bookstore. For more information on requesting a refund, check out this support article.

How do I check my grades on Top Hat?

Students can use the Gradebook in their Top Hat course to track their progress as they complete work both inside and outside of class. Your Top Hat Gradebook contains the record for all of the graded material you have completed in Top Hat including in-class questions, quizzes, assignments, readings and attendance. If your instructor is using Top Hat, it is likely that a portion or all of your Top Hat grades will be included in your overall course grade. That is why we recommend you make a habit of checking your Gradebook regularly and comparing it to your grade(s) in your school's Learning Management System (i.e. Canvas, Blackboard, D2L, etc). To view your Gradebook, click the "Gradebook" tab in your course, where you will find your total grade on all Top Hat course material. For more information on navigating the gradebook, check out this support article.

I’m having trouble using Top Hat. How can I get additional help?

We’re here to help! Navigate to the Top Hat Success Center for a full list of support options, including detailed articles on common questions, phone support, and live chat.