Top Hat strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility. We are committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act (AODA). This multi-year plan outlines the steps Top Hat is taking to remove barriers for people with disabilities and help make Ontario an accessible province for all Ontarians.

Accessible Emergency Information

Top Hat is committed to providing customized and accessible emergency information to employees, customers, and clients with a disability during an emergency upon request.

Recruitment & Employment

Top Hat is committed to fair and accessible employment practices. Top Hat publically notifies potential hires that accommodations are available upon request for candidates taking part in all aspects of the selection process. 

We notify all employees that support is available for those with disabilities and have put in place a process to develop individual accommodation plans and return-to-work plans for employees. Our performance management, career development and redeployment processes take into account the accessibility needs of all employees.

Training & Customer Service 

Top Hat is committed to providing accessible training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities. Top Hat is planning to continue in order to comply with the Customer Service Standard by providing annual AODA training and refreshers to all staff.

Information & Communications

Top Hat is dedicated to continuously improving our websites, applications and features to create an accessible and inclusive learning environment for as many students as possible. Our products and services are designed based on the internationally recognized Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and Section 508 standards in the United States.

To ensure and validate our accessibility compliance, a third-party vendor conducts regular audits of the Top Hat platform.

Strategies and Actions


We are committed to continuously improving our features and tools to create an equitable learning environment. See our 2020 Releases here.

2021 & Beyond

Top Hat will file an Accessibility Compliance Report by June 30, 2021, as required.

For More Information

For more information on this Accessibility Plan, please contact the Accessibility Team at or 1-888-663-5491 x 1. Standard and accessible formats of this document are free upon request.