Place an order
Please note that we no longer accept email or fax orders.
Students using Top Hat can purchase prepaid codes from the bookstore or buy them online on our website. We offer two types of codes for bookstores to order:
1. Subscription codes: These are for access to the Top Hat engagement platform for a specific length of time (one term, annual, or lifetime)
2. Top Hat Text codes: These are for textbooks, coursepacks or other paid course content on the Top Hat platform.
We provide scratch cards (credit card sized) that have a license key printed on them. This key can then be used to create an account by visiting tophat.com/prepaid. Instructors who are planning to use Top Hat in one of their courses should inform the bookstore about their class size and how many subscriptions should be bought. Once the details are finalized, the bookstore can place an order by clicking on the link below and filling in the online order form.
Top Hat is unable to refund students for subscriptions that they buy from bookstores. However, if the subscription code on the scratch card has not been revealed, the license key is still usable and it is up to the bookstore to decide on how they would handle returns in such a case. Over stock subscriptions can be returned to Top Hat for a full refund, no earlier than 8 months and no later than 18 months, from the date when the shipment was received by the bookstore. Permission is required before the bookstore returns the over-stock cards. Please email a return request to email@example.com for approval before sending any items back.
Shipping within the United States
Items will be shipped from our third-party distributor located in the United States. We will ship the items and include a standard shipping and handling charge on the sales invoice. (This is the most cost-effective method, as it would typically cost $25 to $100 to ship from our Toronto, Canada office to the United States and delivery times are much longer). Standard 3-day shipping will be used, unless otherwise specified. The standard shipping and handling costs charged to the bookstore on the sales invoice will be as follows:
|Shipping Method||Subscription Cards||Top Hat Content||Subscription Cards + Top Hat Content|
|Shipping Method||Subscription Cards||Top Hat Content|
|3-day (Standard)||7 business days||10 business days|
|Overnight||3 business days||5 business days|
Shipping within Canada
Items will be shipped from Toronto, Canada. Standard ground shipping will be used on all shipments unless otherwise specified. Please provide us with your shipping account information (UPS/FedEx account number) and we will ship using the bookstore’s preferred shipping account. If no shipment information is provided, the bookstore will be charged additional shipping charges that depend on the size of the shipment and the bookstore location. This typically ranges between $15 and $75.
Payment Invoices are due 30 days from the date of the invoice. The invoice will be included with the shipment package. Interest will be charged on late payments at 1.67% per month.
If you have a question relating to the bookstore order process, please email us at firstname.lastname@example.org.