Business Processes - Study Guide
Business Processes - Study Guide

Business Processes - Study Guide

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A study guide on information systems for business processes.

This content is licensed under the Creative Commons Attribution 3.0 Unported License.

Business Processes - Study Guide

​Learning Objectives

  • Define the term business process
  • Identify the different systems needed to support business processes in an organization
  • Explain the value of an enterprise resource planning (ERP) system
  • Explain how business process management and business process reengineering work
  • Understand how information technology combined with business processes can bring an organization competitive advantage

What does the term business process mean?


What are three examples of business process from a job you have had or an organization you have observed?


What is the value in documenting a business process?


What is an ERP system? How does an ERP system enforce best practices for an organization?


What is one of the criticisms of ERP systems?


What is business process reengineering? How is it different from incrementally improving a process?


Why did BPR get a bad name?


List the guidelines for redesigning a business process.


What is business process management? What role does it play in allowing a company to differentiate itself?


What does ISO certification signify?


Think of a business process that you have had to perform in the past. How would you document this process? Would a diagram make more sense than a checklist? Document the process both as a checklist and as a diagram.


Review the return policies at your favorite retailer, then answer this question: What information systems do you think would need to be in place to support their return policy.


If you were implementing an ERP system, in which cases would you be more inclined to modify the ERP to match your business processes? What are the drawbacks of doing this?


Which ERP is the best? Do some original research and compare three leading ERP systems to each other. Write a two- to three-page paper that compares their features.

​Information Systems for Business and Beyond © 2014 David T. Bourgeois, is licensed under a Creative Commons Attribution (CC BY) license made possible by funding from The Saylor Foundation’s Open Textbook Challenge.

​​Creative Commons License