Work Communication and Order Processing
Lead Author(s): JWCC Content
Source: Skills Commons
Student Price: Free with Top Hat Pro Subscription
An introduction to logistics management by John Wood Community College.
This content is licensed under the Creative Commons Attribution 4.0 International License.
One way to implement continuous improvement is to use a four-step process that involves identifying ideas, implementing the change on a small scale, determining what needs changed, and then implementing on a large scale. Identify the correct order of the steps involved in this cycle.
Which organization's goal is to "promote worldwide standards to improve operating efficiency and productivity and to reduce costs"?
Which process seeks to eliminate waste ("muda") by focusing on increasing efficiency and using empirical methods to determine what matters?
Which of the following is NOT a basic quality objective?
Checking battery water levels on a pallet jack weekly is an example of what type of maintenance?
Operating equipment checklist
Which of the following is the most common personal protective equipment (PPE)?
Injury to the back, shoulders, hands, wrists, or other body parts may occur from repeated or continual exposure to awkward positions, repetitive motions, forceful exertions, pressure points, and static postures. These injuries of this type are referred to as:
work comp injuries
Which type of fire extinguisher should you use to combat a fire involving electrical cords, switches, and wiring?
Colors are used to advise potential hazard types to employees. Which color means information and can be found on safety and out-of-order signs?
Colors are used to advise potential hazard types to employees. Which color means safety and is often found on first-aid stations?
Which organization studies the cause of workplace injuries and illnesses and develops ways to control hazards?
Which organization is primarily focused on safety regulations for large trucks and buses?
Which piece of equipment is typically equipped with pneumatic tires that allow for operation on rough areas without jostling the load?
Carton clamp truck
A ______________ crane uses a bridge beam with a powered or manual hoisting mechanism. It typically has wheels for easy movement around a facility.
Which of the following is NOT an example of a basic security measure at a warehouse?
Work-in-Process (WIP) inventory consists of inventory of material ready for use in production.
Today, enclosed docks are by far the most commonly used dock designs in the U.S.
Hand trucks are not useful when large quantities of product needs to be moved in a short amount of time or when products have been palletized.
Safety refresher courses are not beneficial to employers as a means to reinforce employee/workplace safety practices.
A Class D fire extinguisher is used to combat fires involving combustible switches, wiring, metals, and iron.
Each fork truck has a capacity limit based on weight and/or volume.
Identifying the purpose, considering your audience, and proofreading are examples of valuable listening skills.
Quality planning is designing a process that is capable of meeting quality standards.
An example of external communication is communicating with your supervisor.
The most commonly used system in a warehouse is Customer Relations Management (CRM) software.
Uses an electronic product code (EPC) numbering system
Most common symbol is the Universal Product Code (UPC)
A need for a particular product or component
An event causing injury¸ ill-health¸ or property damage
A warehouse with finished goods and/or service items
Distribution Center (DC)
Failure to fulfill a specified requirement
A safety incident in which an accident does not occur¸ but came close to occurring
When the weight of a lift truck offsets the weight of the load it carries
The quantity of goods available for sale
An unplanned¸ undesired event that hinders completion of a task and may cause injury or other damage
Radio Frequency Identification (RFID)
A ______________ production facility ______________ is a site that converts raw materials into manufactured products.
______________ Shipping ______________ methods are usually determined by the customer and may include carrier selection, product labeling, palletization, product segregation, and pallet stretch wrapping.
______________ Loading ______________ is the main function of the shipping department. It is a skill and takes experience to hone. The main objective is for product to reach the customer in good condition.
The ______________ FAST ______________ program is a trade initiative between the U.S., Canada, and Mexico. It aims to guarantee safety/security and boost profits for each country by allowing faster clearance to C-TPAT members.
______________ Open ______________ docks are the least expensive. They consist of a platform that extends out from the exterior building wall. All unloading and loading takes place on the platform outside of the building.
______________ Gravity ______________ conveyors are the most basic and least expensive type of conveyor. They are positioned at an angle, with wheels or rollers attached.
______________ Hazard ______________ analysis is sometimes referred to as job safety analysis. It is a process used to reduce risk of potential incidents to an acceptable level.
______________ Ventilation ______________ provides a way of circulating and refreshing the air.
A ______________ project ______________ team focuses on a single major issue of concern within a given process.
______________ Cross-training ______________ can reduce overall staffing requirements by preparing workers to work in multiple areas within their facility.
This system is used by the U.S. Postal Service to scan handwritten zip codes into a bar code.