Work Communication and Order Processing
Work Communication and Order Processing

Work Communication and Order Processing

Lead Author(s): JWCC Content

Source: Skills Commons

Student Price: FREE

An introduction to logistics management by John Wood Community College.

INTRODUCTION TO LOGISTICS MANAGEMENT II Q41

One way to implement continuous improvement is to use a four-step process that involves identifying ideas, implementing the change on a small scale, determining what needs changed, and then implementing on a large scale. Identify the correct order of the steps involved in this cycle.

A

Plan-Check-Do-Act

B

Check-Plan-Do-Act

C

Plan-Act-Do-Check

D

Plan-Do-Check-Act

INTRODUCTION TO LOGISTICS MANAGEMENT II Q42

Which organization's goal is to "promote worldwide standards to improve operating efficiency and productivity and to reduce costs"?

A

C-TPAT

B

CSI

C

TQM

D

ISO

INTRODUCTION TO LOGISTICS MANAGEMENT II Q43

Which process seeks to eliminate waste ("muda") by focusing on increasing efficiency and using empirical methods to determine what matters?

A

Lean

B

Six Sigma

C

Kaizen

D

TQM

INTRODUCTION TO LOGISTICS MANAGEMENT II Q44

Which of the following is NOT a basic quality objective?

A

Accurate

B

Produced domestically

C

On-time

D

Damage-free

INTRODUCTION TO LOGISTICS MANAGEMENT II Q45

Checking battery water levels on a pallet jack weekly is an example of what type of maintenance?

A

Corrective

B

Preventitive

C

Equipment repair

D

Operating equipment checklist

INTRODUCTION TO LOGISTICS MANAGEMENT II Q46

Which of the following is the most common personal protective equipment (PPE)?

A

Gloves

B

Respirator

C

Safety goggles

D

Steel-toed boots

INTRODUCTION TO LOGISTICS MANAGEMENT II Q47

Injury to the back, shoulders, hands, wrists, or other body parts may occur from repeated or continual exposure to awkward positions, repetitive motions, forceful exertions, pressure points, and static postures. These injuries of this type are referred to as:

A

work comp injuries

B

light-duty injuries

C

musculoskeletal disorders

D

ergonomic disorders

INTRODUCTION TO LOGISTICS MANAGEMENT II Q48

Which type of fire extinguisher should you use to combat a fire involving electrical cords, switches, and wiring?

A

A

B

B

C

C

D

D

INTRODUCTION TO LOGISTICS MANAGEMENT II Q49

Colors are used to advise potential hazard types to employees. Which color means information and can be found on safety and out-of-order signs?

A

Red

B

Orange

C

Yellow

D

Blue

INTRODUCTION TO LOGISTICS MANAGEMENT II Q50

Colors are used to advise potential hazard types to employees. Which color means safety and is often found on first-aid stations?

A

Green

B

Red

C

Orange

D

Blue

INTRODUCTION TO LOGISTICS MANAGEMENT II Q51

Which organization studies the cause of workplace injuries and illnesses and develops ways to control hazards?

A

FRA

B

EPA

C

FDA

D

NIOSH

INTRODUCTION TO LOGISTICS MANAGEMENT II Q52

Which organization is primarily focused on safety regulations for large trucks and buses?

A

OSHA

B

FAA

C

FMCSA

D

NIOSH

INTRODUCTION TO LOGISTICS MANAGEMENT II Q53

Which piece of equipment is typically equipped with pneumatic tires that allow for operation on rough areas without jostling the load?

A

Sideloader

B

Order picker

C

Carton clamp truck

D

Yard lift

INTRODUCTION TO LOGISTICS MANAGEMENT II Q54

A ______________ crane uses a bridge beam with a powered or manual hoisting mechanism. It typically has wheels for easy movement around a facility.

A

traveling

B

gantry

C

runway

D

hoist

INTRODUCTION TO LOGISTICS MANAGEMENT II Q55

Which of the following is NOT an example of a basic security measure at a warehouse?

A

retinal screens

B

fences

C

CCTV

D

security guards

INTRODUCTION TO LOGISTICS MANAGEMENT Q1

Work-in-Process (WIP) inventory consists of inventory of material ready for use in production.

A

True

B

False

INTRODUCTION TO LOGISTICS MANAGEMENT Q2

Today, enclosed docks are by far the most commonly used dock designs in the U.S.

A

True

B

False

INTRODUCTION TO LOGISTICS MANAGEMENT Q3

Hand trucks are not useful when large quantities of product needs to be moved in a short amount of time or when products have been palletized.

A

True

B

False

INTRODUCTION TO LOGISTICS MANAGEMENT Q4

Safety refresher courses are not beneficial to employers as a means to reinforce employee/workplace safety practices.

A

True

B

False

INTRODUCTION TO LOGISTICS MANAGEMENT Q5

A Class D fire extinguisher is used to combat fires involving combustible switches, wiring, metals, and iron.

A

True

B

False

INTRODUCTION TO LOGISTICS MANAGEMENT Q6

Each fork truck has a capacity limit based on weight and/or volume.

A

True

B

False

INTRODUCTION TO LOGISTICS MANAGEMENT Q7

Identifying the purpose, considering your audience, and proofreading are examples of valuable listening skills.

A

True

B

False

INTRODUCTION TO LOGISTICS MANAGEMENT Q8

Quality planning is designing a process that is capable of meeting quality standards.

A

True

B

False

INTRODUCTION TO LOGISTICS MANAGEMENT Q9

An example of external communication is communicating with your supervisor.

A

True

B

False

INTRODUCTION TO LOGISTICS MANAGEMENT Q10

The most commonly used system in a warehouse is Customer Relations Management (CRM) software.

A

True

B

False

INTRODUCTION TO LOGISTICS MANAGEMENT Q11 - Q20

Matching

Premise
Response
1

Uses an electronic product code (EPC) numbering system

A

Non-conformity

2

Most common symbol is the Universal Product Code (UPC)

B

Demand

3

A need for a particular product or component

C

Safety incident

4

An event causing injury¸ ill-health¸ or property damage

D

Bar codes

5

A warehouse with finished goods and/or service items

E

Distribution Center (DC)

6

Failure to fulfill a specified requirement

F

Counterbalance

7

A safety incident in which an accident does not occur¸ but came close to occurring

G

Accident

8

When the weight of a lift truck offsets the weight of the load it carries

H

Supply

9

The quantity of goods available for sale

I

Near miss

10

An unplanned¸ undesired event that hinders completion of a task and may cause injury or other damage

J

Radio Frequency Identification (RFID)

INTRODUCTION TO LOGISTICS MANAGEMENT Q21
No correct answers: No correct answer has been set for this question

A ______________ production facility ______________ is a site that converts raw materials into manufactured products.

INTRODUCTION TO LOGISTICS MANAGEMENT Q22
No correct answers: No correct answer has been set for this question

______________ Shipping ______________ methods are usually determined by the customer and may include carrier selection, product labeling, palletization, product segregation, and pallet stretch wrapping.

INTRODUCTION TO LOGISTICS MANAGEMENT Q23
No correct answers: No correct answer has been set for this question

______________ Loading ______________ is the main function of the shipping department. It is a skill and takes experience to hone. The main objective is for product to reach the customer in good condition.

INTRODUCTION TO LOGISTICS MANAGEMENT Q24
No correct answers: No correct answer has been set for this question

The ______________ FAST ______________ program is a trade initiative between the U.S., Canada, and Mexico. It aims to guarantee safety/security and boost profits for each country by allowing faster clearance to C-TPAT members.

INTRODUCTION TO LOGISTICS MANAGEMENT Q25
No correct answers: No correct answer has been set for this question

______________ Open ______________ docks are the least expensive. They consist of a platform that extends out from the exterior building wall. All unloading and loading takes place on the platform outside of the building.

INTRODUCTION TO LOGISTICS MANAGEMENT Q26
No correct answers: No correct answer has been set for this question

______________ Gravity ______________ conveyors are the most basic and least expensive type of conveyor. They are positioned at an angle, with wheels or rollers attached.

INTRODUCTION TO LOGISTICS MANAGEMENT Q27
No correct answers: No correct answer has been set for this question

______________ Hazard ______________ analysis is sometimes referred to as job safety analysis. It is a process used to reduce risk of potential incidents to an acceptable level.

INTRODUCTION TO LOGISTICS MANAGEMENT Q28
No correct answers: No correct answer has been set for this question

______________ Ventilation ______________ provides a way of circulating and refreshing the air.

INTRODUCTION TO LOGISTICS MANAGEMENT Q29
No correct answers: No correct answer has been set for this question

A ______________ project ______________ team focuses on a single major issue of concern within a given process.

INTRODUCTION TO LOGISTICS MANAGEMENT Q30
No correct answers: No correct answer has been set for this question

______________ Cross-training ______________ can reduce overall staffing requirements by preparing workers to work in multiple areas within their facility.

INTRODUCTION TO LOGISTICS MANAGEMENT Q31

This system is used by the U.S. Postal Service to scan handwritten zip codes into a bar code.

A

Bar Codes

B

RFID tags

C

Optical

D

Mag stripes