Dental Office Administration, 2nd edition

Sandie Baillargeon

Dental Office Administration has been designed to guide new and/or existing Dental Office Administrators through many of the complex issues that they will face, such as the changes in privacy laws, insurance adjudication, personnel performance issues, client relations, marketing and advertising and many other valuable topics. Each topic reflects a mutual relationship between the health care provider and informed consumers and who are active participants in their own wellness. The second edition has been completely reorganized; there are now three main sections in the text: the language of dentistry, daily operations of a dental practice, and practical office management skills, policies, and procedures for dental clinics.

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Table of Contents for Dental Office Administration, 2nd edition

  • Front Matter
  • Chapter 1: The Role of the Dental Office Administrator
  • Chapter 2: Translating Dental Terms to Common Language
  • Chapter 3: Oral Structures and Facial Anatomy
  • Chapter 4: Tooth Identification And Numbering Systems
  • Chapter 5: Preventive Dentistry And Oral Pathology
  • Chapter 6: Dental Pharmacology
  • Chapter 7: Understanding The Patient Record
  • Chapter 8: Patient Communications
  • Chapter 9: The Appointment Schedule
  • Chapter 10: Telephone And Electronic Communications
  • Chapter 11: Dental Insurance
  • Chapter 12: Continuing Care Systems
  • Chapter 13: Records Management